Lead: Ubisoft temporarily took Rainbow Six Siege offline after a widespread Marketplace breach left some players showing zero or billions of R6 credits, ultra-rare weapon skins, and inconsistent account bans. The incident began Saturday morning and prompted an immediate server shutdown while the studio investigated and rolled back transactions starting from Saturday, 6:00 AM ET. As of the evening update on December 29, 2025, Ubisoft says server access has been restored after testing, though the in-game Marketplace remains closed and pending further checks. The company emphasized careful quality control to protect account integrity and did not provide a firm timeline for a Marketplace reopening.
Key Takeaways
- Incident discovered: Ubisoft reported an issue affecting Rainbow Six Siege on Saturday morning, December 27–28 timeframe, prompting rapid investigation and action.
- Rollback window: Ubisoft initiated a transaction rollback for all Marketplace activity beginning Saturday, 6:00 AM ET to reverse unauthorized changes.
- Visible anomalies: Many players reported balances showing either zero or billions of R6 credits and possession of ultra-rare weapon skins they had not earned.
- Account status irregularities: Users experienced unexpected bans and unbans during the outage; Ubisoft later said spending illicit credits would not trigger bans.
- Service status: As of Sunday, December 28 the official status page listed an “unplanned outage” across PC, PlayStation and Xbox; servers were reopened after testing with an update posted December 29, 2025, 10:22 AM ET.
- Marketplace closure: Although play services resumed, Ubisoft kept the in-game Marketplace offline while quality-control checks continue.
- User impact: The disruption affected players across platforms and interrupted normal purchases, trades and competitive play tied to in-game economy items.
Background
Rainbow Six Siege operates a Marketplace ecosystem where players use R6 credits and sometimes real-money transactions to buy skins and cosmetic items. Those virtual goods and currencies form a fragile in-game economy: rare skins carry high perceived value among players and collectors, and credits are used widely for microtransactions. Ubisoft, as the game operator, is responsible for account security, transaction logging and Marketplace integrity across PC, PlayStation and Xbox platforms. Past incidents in live-service games have shown that a single integrity failure can ripple through player trust, secondary markets and competitive events.
Ubisoft’s public communications historically run through its official X/Twitter accounts, status pages and support portals; in high-impact outages the studio typically issues rolling updates while engineering teams isolate the root cause. The decision to roll back transactions is a heavy-handed but common corrective step used when automated or manual fixes risk locking in fraudulent changes. That trade-off — reversing some legitimate activity to restore systemic integrity — is often contentious among affected players.
Main Event
The sequence began with Ubisoft posting on X that it was “aware of an incident currently affecting Rainbow Six Siege” and working toward a fix. Within hours multiple players reported anomalous account states: some saw zero credits, others reported suddenly inflated balances measured in billions, and numerous users found ultra-rare weapon skins in their lockers that they had not previously owned. Reports also described abrupt account bans and, in other cases, unexpected unbans, creating confusion over enforcement and scope.
In response, Ubisoft took the servers offline later that Saturday while the company’s engineering and trust-and-safety teams investigated. The studio announced a rollback of transactions beginning at 6:00 AM ET on Saturday, aiming to remove purchases and transfers tied to the breach. Officials cautioned that the rollback process would require extensive quality-control testing to prevent collateral damage to legitimate accounts and inventories.
On Sunday, December 28 the game’s status page still displayed an “unplanned outage” for PC, PlayStation and Xbox. That evening Ubisoft said it had completed testing for its update and began reopening servers to players, while keeping the Marketplace closed temporarily. The company confirmed that the transaction rollback had been executed but warned that the Marketplace would remain unavailable until additional checks confirmed account integrity.
Analysis & Implications
Security and trust are central to live-service games. A breach that manipulates currency and item ownership undermines player confidence and can distort in-game economies, especially when ultra-rare cosmetics enter circulation improperly. Even after technical remediation, reputational damage can linger, reducing player engagement and potential revenue from future Marketplace transactions.
Operationally, rolling back transactions restores a ledger to a known-good state but creates secondary problems: legitimate purchases made during the rollback window may be reversed, prompting customer service loads and refund disputes. Ubisoft’s emphasis on “extensive quality control” reflects the risk of false positives or erroneous removals of legitimate content; incorrectly altering accounts would amplify community pushback and legal scrutiny in some jurisdictions.
The incident could also draw attention from regulators focused on consumer protection and digital asset integrity, particularly where real-money purchases intersect with virtual economies. Third-party marketplaces and influencer-driven demand for rare skins mean the downstream effects extend beyond Ubisoft’s storefront, potentially affecting secondary sales, trades, and tournament item policies.
Comparison & Data
| When (ET) | Event |
|---|---|
| Saturday, 6:00 AM | Rollback window begins (transactions from this time reversed) |
| Saturday, morning | Ubisoft reports incident; players begin reporting credit/skin anomalies |
| Sunday, Dec 28 | Status page lists “unplanned outage” across PC, PlayStation and Xbox |
| Dec 29, 2025, 10:22 AM | Ubisoft posts update saying servers reopened after testing; Marketplace still closed |
The table summarizes the public timeline released by Ubisoft and observed player reports. While timestamps and the rollback window are specific, the technical root cause — whether an internal error, third-party compromise or exploitation — has not been fully disclosed by the company at the time of the public update.
Reactions & Quotes
Ubisoft issued multiple brief public statements via X as it worked through the incident and remediation. The company framed the work as careful and methodical to avoid harming legitimate accounts.
We are aware of an incident currently affecting Rainbow Six Siege and are working on a resolution.
Ubisoft (official X account)
No one will be banned for spending illegitimate credits; however, a rollback of transactions from Saturday, 6AM ET will be performed.
Ubisoft (official X update)
Extensive quality control tests will be executed to ensure the integrity of accounts and effectiveness of changes; timing cannot be guaranteed.
Ubisoft (support update)
Community reaction on social platforms ranged from relief that play had resumed to frustration about lost purchases and the Marketplace closure. Players asked for clearer timelines and individual account reviews. Independent observers noted that the rollback approach prioritizes systemic integrity but often shifts the burden of remediation onto customer support and account appeals.
Unconfirmed
- Attribution of the breach: Ubisoft has not publicly confirmed whether the incident stemmed from internal system failure, a third-party vendor compromise, or an external attacker.
- Scope of data exfiltration: There is no confirmed public report that account personal data (beyond in-game states) was copied or exposed.
- Final timeline for Marketplace reopening: Ubisoft has not provided a specific date or time for when players can resume Marketplace purchases.
Bottom Line
The outage and subsequent rollback illustrate the fragility of digital economies in live-service games. Ubisoft’s decision to roll back transactions and to keep the Marketplace closed prioritizes systemic integrity, but it also imposes short-term disruption on players and may trigger a sustained customer-service burden.
For players, the near-term focus should be on monitoring official Ubisoft channels for account-specific instructions and documenting any disputed purchases or losses. For the industry, the incident is a reminder that stronger safeguards, clearer incident communication and robust audit trails are essential to maintain trust when digital goods have real-world value.